Frequently Asked Questions
The Painting
1. Who paints my Fine Art reproduction masterpiece?
2. How do your artists paint?
5. Do you offer oil paintings in different sizes?
6. I'm looking for an oil painting that is not on your website. Can you help?
7. I'm buying a gift but I'm not sure what I want?
8. How long will it take to receive my Fine Art reproduction masterpiece?
9. Will my oil painting be framed?
10. Where can I get my oil painting framed?
2. How do I order?
3. What forms of payment do you accept?
4. Is the credit card information I submit secure?
5. Will you confirm my order online?
6. How do I check the status of my order?
2. How is my oil painting packaged?
3. How long will it take to deliver my oil painting?
4. Can you gift wrap my oil painting?
5. Can you ship to an address other than my billing address?
Our talented artists use the same techniques as the great masters. They use oil painting techniques such as layering and glazing to recreate carefully the intensity of color and subtlety of light and shadow of the original masterpiece.
Your Fine Art reproduction oil painting will be a very close copy of the priceless original when it was first painted. We do not simulate aging such as cracked paint or yellowed varnish. And, of course, being hand-painted there will be some minor differences in the brushstrokes.
As the color in art book photographs and on computer screens can differ markedly from the original, our artists reproduce your chosen Fine Art reproduction oil painting only from expensive color slides sold by the museums where the originals are housed. This ensures that the vivid colors and expressive brushstrokes exactly mimic the original oil painting.
Oil paintings that do not meet our rigorous quality control inspections are not shipped to you.
Depending on the difficulty of the subject, it usually takes our meticulous artists about 4 weeks to complete an oil painting. Add another 3-4 days for delivery and you will soon be the proud owner of a stunning Fine Art reproduction masterpiece.
9. Will my oil painting be framed?
No. Generally, customers prefer to choose a frame when they receive the oil painting so that the frame matches both the oil painting and their home decoration. Including a frame would substantially increase the shipping costs and, unlike the oil painting itself, would be liable for customs duty. Framed paintings are also more susceptible to damage during transportation.
10. Where can I get my oil painting framed?
Most towns have at least one framing shop. Our customer service staff can help you locate a reputable framer near to your home.
How to Shop and Order
It's fast and easy. Just click on the thumbnail of the picture you want. Choose the size of painting. Click the 'Add To Cart' button, next click the 'Checkout' button, then either fill out the registration form or enter your Username and Password to Log in, click 'Next' when you will be taken to the secure HSBC server to make your credit card payment. That's it done!
3. What forms of payment do you accept?
We accept Visa, Maestro and Mastercard. If you prefer not to pay online, we accept personal checks and bank wire transfers. Contact Customer Service for our bank account details.
4. Is the credit card information I submit secure?
Absolutely. We know it can be a bit nerve-wrecking buying goods with credit cards over the internet, so we use Secure Socket Layer (SSL) encryption. It's all a bit technical but it means that you don't have to worry about anyone getting their sticky hands on your details, not even very clever hackers. Please read our Safe Shopping Guarantee.
 5. Will you confirm my order online?
If you provide us with an e-mail address we will send you a confirmation within 24 hours.
6. How do I check the status of my order?
Your confirmation e-mail will tell you the date when your oil painting will be finished. You will then be sent an e-mail containing some photos of your completed oil painting. Courier delivery, which will usually take 3 to 4 days.
Yes. When using Check out during the ordering process, you will be prompted to enter a shipping address which can be different than the billing address. We can also deliver to multiple addresses if you order more than one painting.
6. Will I have to pay customs duties?
Oil paintings can be imported in to the
United States and most other countries free of duty. Some countries may impose a duty so please check with the customs authorities in your own country. You may also be liable to pay VAT in certain European countries. Bohemian Fine Art takes no responsibility for paying custom duties or sales tax, so please check with your local tax and customs offices.
Returns and Damages
Yes, we offer a Money Back Guarantee. You can return your oil painting by courier within 30 days of receipt but you must notify us, stating the reason for the return, before returning it to us. When we receive the oil painting and as long as it is in the original condition in which we dispatched it, we will refund your money minus our shipping costs and credit card processing fee. Please read our Returns Policy.
2. What if my oil painting arrives damaged?
If the oil painting arrives damaged in shipment, please notify us by e-mail within 4 days of receipt. We need to file a claim with our shipper. You are not expected to incur any additional costs. Please read our Damages Policy.
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