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Our Guarantees
Our Money Back Guarantee
We want you to be fully satisfied with the oil painting that you purchase from our online catalogue (this not include special commissions where you provide the image which are refunded at 20% of the purchase price). If you are not satisfied with your Fine Art reproduction oil painting, you may return it within 30 days for a full refund of the purchase price, minus shipping and credit card processing fees. You need to expalin what the problem and we need to agree that there has been a mistake on our part. Please see our Returns Policy. Paintings were you have requested an irreversible process such as varnishing, ageing, distressing or changes to the original image be applied are not covered by the guarantee and are not refundable.
Oil paintings properly returned under this policy are eligible for a refund or a store credit at your option. If you choose a refund, the price will be credited in the same form of payment used for the original purchase, except bank wire transfers which will be refunded by check.
Our Safe Shopping Guarantee
We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the United States Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges.
If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorised use of the credit card resulted through no fault of your own from purchases made while using the secure server. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
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